Cancellation & Refund Policy
We prepare every order fresh, with ingredients bought and scheduled for your order day. So once an order is placed, the refund you can get depends on how early you cancel.
Effective October 2026 · Applies to all orders placed on souperstar.sg.
Refund schedule
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50% refund if cancelled 2 days before your order day
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30% refund if cancelled 1 day before your order day
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0% if cancelled on the order day (no refund)
Percentages are of the total order amount. "Order day" means your delivery or collection day.
How to cancel
Email info@souperstar.com.sg. The time we receive your email decides which refund applies.
When you'll get your refund
Approved refunds go back to your original payment method within 5 to 7 business days.
Changing your date or items
Changing your delivery or collection date, or reducing items, within 2 days of your order day counts as a partial cancellation and follows the refund schedule above.
Same-day cancellations
Cooking and kitchen scheduling start well before your order day, so same-day cancellations can't be refunded or exchanged.
Uncollected and undeliverable orders
Orders that are not collected, or that cannot be delivered because the recipient cannot be reached, are disposed of in line with food safety standards and are not refunded. A $15 redelivery fee applies to unsuccessful deliveries.
Emergencies and unforeseen circumstances
We may review exceptional or emergency cancellation requests case by case. Any refund or credit outside this policy is at the sole discretion of Souperstar management.
