Help centre
Frequently asked questions
Ordering, delivery, self collection and Souper Points, answered.
Ordering
How far ahead do I need to order?
Everything is prepared fresh for the next day or later. Order by 3pm for next-day delivery, or by 8pm for next-day self collection.
How do I choose delivery or self collection?
In your cart, choose Delivery or Self collection, then pick your date and time (and your outlet, for collection) before you check out.
Can I order for today?
Online orders are for the next day onwards. If you're hungry today, drop by one of our outlets and order in store.
Why isn't an item available at my outlet?
Each outlet prepares its own menu, so a few items are only available at certain outlets. For example, sandwiches are only at our TPC outlet (Guoco Tower). Your cart shows which outlets can prepare your order.
Delivery
How much is delivery?
Delivery is $16 per address, islandwide, with a minimum order of $50.
What are the delivery times?
Delivery slots run from 11:00am to 8:00pm in 1.5-hour windows. Please make sure someone is around to receive your order during your slot.
Where do you deliver?
Most of Singapore. We don't deliver to a few restricted areas, such as Sentosa, Jurong Island, Tuas South and the airport cargo areas. If your postal code is outside our delivery area, checkout will let you know.
What if no one is around to receive my order?
Our driver will call the number on your order. If the delivery can't be completed, a $15 redelivery fee applies.
Self collection
Is self collection free?
Yes. Self collection is free with a minimum order of $29.
Where can I collect my order?
From any of our four outlets: Guoco Tower (TPC), One Raffles Place and Tampines MRT. See our outlets for addresses, opening hours and directions.
Food & dietary
Is Souperstar halal?
Souperstar is not halal certified. Our food is prepared fresh at each outlet.
Do you have vegetarian options?
Yes. Try the Vegetarian Chargrilled Salad, or our meat-free soups: Souper Shroomy (cream of mushroom) and Sunny Carrot. See our menu for the full list.
I have a food allergy. Can I still order?
Our menu includes peanuts, cashews, seafood, dairy, egg, gluten and sesame, all prepared in the same kitchens. If you have an allergy, please contact us before ordering so we can advise you.
How long can I keep the food?
Our food is best enjoyed within 2 hours of delivery or collection.
Payment & Souper Points
How can I pay?
Pay securely online at checkout with the payment options shown there.
What are Souper Points?
Our free rewards programme. Join and get 100 points, then earn 1 point for every $1 you spend. 100 points = $5 off your next order. Points are earned on your subtotal after discounts, excluding delivery.
How do I check my points?
Sign in to your account and tap Rewards at the top of the page to see your balance and redeem points.
Corporate & more
Do you take corporate or bulk orders?
Yes. Tell us your date, headcount and budget using our contact form (choose "Corporate & bulk orders"), or email info@souperstar.com.sg. For smaller groups, see our soup catering and party packs, including the 3-litre Jumbo Soup Pack.
Where can I buy Souper Dashi packs?
Order them right here on our website. Our natural dashi packets are shipped anywhere in Singapore for a flat $3. Please order dashi packs separately from food orders. Shop Souper Dashi packs or read our dashi packets guide.
How do I contact you?
Email info@souperstar.com.sg or use our contact form. For same-day questions, our outlet teams are happy to help.
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